Purchasing/delivery/after-sales support
We have compiled frequently asked questions from our customers and their answers.
Please use this if you cannot find the information you are looking for or need more detailed information.
Product Category
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＊Search example : Stator Ass'y, Rated Torque
Precision Machined Components
Fastener
QHow can I ask quotation?
A Please contact your sales representative or submit your query via our Contact form.
QPlease inform us the unit price, stock status or the delivery time.
A Please contact your sales representative or submit your query via our Contact form.
QCan you provide quotation or products in small order?
A Yes, we accept small order. Please contact us for details.
QDo you vend commercial fastener?
A Sorry not for sale.
Rotary Components
Hybrid stepping motors
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A Please contact the customer center of the machine or the equipment maker. Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
QWhere are the hybrid stepping motors manufactured?
A They are manufactured in Lopburi, Thailand.
QCan I purchase from a single unit for sample use?
A
We offer "standard catalog models" available for order from just one unit for prototyping and evaluation.
We have a lineup of 40 "standard in-stock models" that can be shipped within two weeks with a minimum order
quantity (MOQ) of one. We provide dedicated support and after-sales service even for small-lot orders, so
please feel free to contact us.
PM stepping motors
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A Please contact the customer center of the machine or the equipment maker. Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
QWhere are the production facilities for PM stepping motors?
A
As of June 2026, our PM stepping motors are produced at our Lopburi plant (Thailand), Phnom Penh plant (Cambodia), Kaohsiung plant (Taiwan), Cebu plant (Philippines), and Korea plant.
This distributed, multi-site production network ensures a highly stable supply chain and supports strong Business Continuity Planning (BCP) measures for our customers.
Hybrid stepping motor drivers and driver-integrated motors
QWhat kind of support is available if I have trouble using the product?
A
Instruction manuals are available on our website, and we also offer support for operation and setup.
For details, please refer to the online instruction manuals or contact our support desk.
QCan I purchase just one cX-stepper?
A
Yes, you can purchase as few as one unit of both the S and D Series.
Please contact us form via the form.
QWhat optional accessories do you offer for motors and drivers?
A
For the S Series, we offer encoder cables and motor cables that connect the motor to the driver. For the D Series, we offer connector cables that connect to the motor.
Please click here for details on optional accessories for each series.
DC Brush motors
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A Please contact the customer center of the machine or the equipment maker. Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
Fan Motors
AC fan motors
QHow long is storage period? Are there any precautions for long-term storage?
A Storage area should not be in high temperature, high humidity environment, and storage term shall be within 6 months as much as possible. In the case of long-term preservation under high temperature or high humidity environment, It cannot be guaranteed even within the quality assurance period of time. Please keep it under normal temperature condition.
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A Please contact the customer center of the machine or the equipment maker. Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
QPlease inform us about discontinuing models
A The following are the discontinued models. Please be reminded that we can not receive new inquiry. If you are looking for the replacement part please check the matching at your own risk.
DC fan motors
QHow long is storage period? Are there any precautions for long-term storage?
A Storage area should not be in high temperature, high humidity environment, and storage term shall be within 6 months as much as possible. In the case of long-term preservation under high temperature or high humidity environment, It cannot be guaranteed even within the quality assurance period of time. Please keep it under normal temperature condition.
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A Please contact the customer center of the machine or the equipment maker. Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
QPlease inform us about discontinuing models
A The following are the discontinued models. Please be reminded that we can not receive new inquiry. If you are looking for the replacement part please check the matching at your own risk.
DC blower fan motors
QHow long is storage period? Are there any precautions for long-term storage?
A Storage area should not be in high temperature, high humidity environment, and storage term shall be within 6 months as much as possible. In the case of long-term preservation under high temperature or high humidity environment, It cannot be guaranteed even within the quality assurance period of time. Please keep it under normal temperature condition.
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A Please contact the customer center of the machine or the equipment maker. Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
QPlease inform us about discontinuing models
A The following are the discontinued models. Please be reminded that we can not receive new inquiry. If you are looking for the replacement part please check the matching at your own risk.
High Power DC Fan motor
QHow long is storage period? Are there any precautions for long-term storage?
A Storage area should not be in high temperature, high humidity environment, and storage term shall be within 6 months as much as possible. In the case of long-term preservation under high temperature or high humidity environment, It cannot be guaranteed even within the quality assurance period of time. Please keep it under normal temperature condition.
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A Please contact the customer center of the machine or the equipment maker. Most products we deliver are customized products at the request of each machine or equipment maker. Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party. We are sorry to disappoint you, but please contact the machine or the equipment maker directly.
QPlease inform us about discontinuing models
A The following are the discontinued models. Please be reminded that we can not receive new inquiry. If you are looking for the replacement part please check the matching at your own risk.
High-pressure blowers
QPlease inform us the unit price, stock status or the delivery time.
A Please contact your sales representative or submit your query via our Contact form.
QWhat is the minimum order size?
A One unit (or set)
Sensing Devices
Load cell
QThe indicator displays "OL" even though no load is applied to the load cell.
A
QCan the load cell and indicator be used immediately?
A
Contact Us
Please click the inquiry type below according to your question. Each product / sales representative will respond to you.
