We have compiled frequently asked questions from our customers and their answers.
Please use this if you cannot find the information you are looking for or need more detailed information.
Hybrid stepping motors
About purchase, delivery and after-sales support
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[Hybrid stepping motors]I found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
Please contact the customer center of the machine or the equipment maker.
Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
PM stepping motors
About purchase, delivery and after-sales support
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[PM stepping motors]I found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
Please contact the customer center of the machine or the equipment maker.
Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
DC Brush motors
About purchase, delivery and after-sales support
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[DC Brush motors]I found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
Please contact the customer center of the machine or the equipment maker.
Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
Electromagnetic Clutches and Brakes
Function / Technology
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[Electromagnetic clutches / brakes] Can I ask technical questions here?
Please use the Conract form and make sure to include the model number.Engineering Information
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[Electromagnetic Clutches and Brakes] Can you select clutches and brakes for us?
Yes, but we'll require detailed usage conditions. For details, please contact your sales representative or submit your query via our Contact form.
About purchase, delivery and after-sales support
-
I found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
Please contact the customer center of the machine or the equipment maker.
Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
About composite products, customs and solutions
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[Electromagnetic clutches /brakes]Please inform us the unit price, stock status or the delivery time.
Please contact your sales representative or submit your query via our Contact form. -
[Electromagnetic clutches /brakes] Are they repairable?
It all depends on the model and the nature of the breakdown but generally we repair them. For details, please contact your sales representative or submit your query via our Contact form. -
[Electromagnetic clutches / brakes] Do you sell individual parts?
Generally yes, but it depends on the part. For details, please contact your sales representative or submit your query via our Contact form.