Rotary Components
We have compiled frequently asked questions from our customers and their answers.
Please use this if you cannot find the information you are looking for or need more detailed information.
Product Category
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＊Search example : Stator Ass'y, Rated Torque
Hybrid stepping motors
About purchase, delivery and after-sales support
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A
Please contact the customer center of the machine or the equipment maker.
Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
PM stepping motors
About purchase, delivery and after-sales support
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A
Please contact the customer center of the machine or the equipment maker.
Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
DC Brush motors
About purchase, delivery and after-sales support
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A
Please contact the customer center of the machine or the equipment maker.
Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
Electromagnetic Clutches and Brakes
Function / Technology
QCan I ask technical questions here?
A
Please use the Conract form and make sure to include the model number.
Engineering Information
QCan you select clutches and brakes for us?
A
Yes, but we'll require detailed usage conditions. For details, please contact your sales representative or submit your query via our Contact form.
About purchase, delivery and after-sales support
QI found a motor(s) manufactured by MinebeaMitsumi when I opened the machine (equipment) which is not working properly. So I'd like to buy the replacement or the alternate motor(s) from you or the distributors to fix the problems.
A
Please contact the customer center of the machine or the equipment maker.
Most products we deliver are customized products at the request of each machine or equipment maker.
Please note that since these customized models are produced based on the confidentiality agreement we signed we can not disclose the specification or introduce the alternate parts to the third party.
I'm sorry to disappoint you, but please contact the machine or the equipment maker directly.
About composite products, customs and solutions
QPlease inform us the unit price, stock status or the delivery time.
A
Please contact your sales representative or submit your query via our Contact form.
QAre they repairable?
A
It all depends on the model and the nature of the breakdown but generally we repair them. For details, please contact your sales representative or submit your query via our Contact form.
QDo you sell individual parts?
A
Generally yes, but it depends on the part. For details, please contact your sales representative or submit your query via our Contact form.
Contact Us
Please click the inquiry type below according to your question. Each product / sales representative will respond to you.
